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For contact information, go to Amazon Video Devices & Features and look for the "Device Support" section for your device.

Just to inform other possible buyers to keep out of Philips this time. Philips has stopped caring about older TV's, they keep producing new models with even more problems. Hi, I can't upgrade my 47PFL6877T/12 software to the newest version via the internet.

4-5 updates made after june and still bad problems. Nothing happens when I try to upgrade - it has been standing for 6 hours without any progress.

Note: this procedure may be followed regardless of the firmware version loaded in the box. To update the Pulse, the latest firmware must be saved to a USB Memory Stick: Download Easy-to-Understand Quick Start Guides and User Manuals.

To check the firmware version in the Pulse: The current firmware version will be displayed on-screen in the format: BOX_xxx&.&xxxx_&_&&&&&& (E.g.

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